AVC Broadband requires its customers to behave
reasonably and responsibly in order to provide
equal and fair access to the benefits of the Satellite
Broadband service to all of our subscribers.
As a result, AVC Broadband may regulate your
usage if we have reason to believe that your use
of the service is adversely affecting our network,
which would subsequently affect the service we
provide to our other Customers.
You are likely to avoid the restrictions imposed
by this policy if your use is typical for the
majority of Internet users and comprises Web surfing
and a reasonable amount of data download.Typical
behaviour that may incur restriction is excessive
use of peer-to-peer and supplying large communities
of PCs connected to a single VSAT.
All Customers must agree to comply with this
FUP prior to service commencement.Failure to comply
could result in suspension or termination of your
AVC Broadband service, however this will not be
actioned without consultation with or following
reasonable notification to the Customer.
| 1. Customer Responsibilities |
| 1.1 |
Your use of AVC Broadband’s services
must be lawful, you may not use the
service to: |
| 1.1.1 |
Possess or transmit illegal
or fraudulent material.Anything
you look at on the Internet can
be traced back to your cache files
in the web browser of your pc.It
can be a criminal offence to store
illegal material in this way. |
| 1.1.2 |
Send or knowingly receive e-mails
containing illegal or fraudulent
material. |
| 1.1.3 |
Send or procure the sending
or creation of Spam, or any unsolicited
bulk e-mail. |
| 1.1.4 |
Upload any material containing
a virus or any other harmful program. |
| 1.1.5 |
Display the contents of the
AVC Broadband Service in a context
not originated by us. |
| 1.1.6 |
Send data via the Internet which
has forged addresses. |
| 1.1.7 |
Run “port scanning”
software which accesses remote
machines or networks. |
| 1.1.8 |
Configure your pc as an open
relay system. |
| 1.1.9 |
Use “bots” to search
for newsgroups, websites or database
contents. |
| 1.1.10 |
Drive un-accelerated traffic. |
|
| 1.2 |
If these guidelines are not followed
you agree to be responsible for all
claims including any costs, whether
legal or compensational, and damages
or losses consequent to your actions. |
|
| 2. AVC Rights |
| 2.1 |
AVC will enforce its Fair Usage Policy
as detailed in this document to; |
| 2.1.1 |
Prevent improper or excessive
consumption of bandwidth |
| 2.1.2 |
Protect the integrity of the
Service |
| 2.1.3 |
Reduce the effects of non-acceptable
activities; To ensure that all
AVC Broadband subscribers have
equal and fair access to the benefits
of the Satellite Broadband Service |
|
| 2.2 |
AVC may: |
| 2.2.1 |
Prioritise or block specific
network traffic |
| 2.2.2 |
Deactivate any site in breach
of this policy |
| 2.2.3 |
Modify its policies or QoS tools
from time to time |
| 2.2.4 |
Give priority to light users
over heavy users during peak times |
| 2.2.5 |
Operate systems to ensure compliance
with this FUP |
|
| 2.3 |
Any action taken by AVC Broadband
in respect of its rights will be carried
out either in consultation with or following
reasonable notification to the Customer
under these circumstances. |
|
| 3. Limitations on the AVC
Broadband Service |
| 3.1 |
AVC Broadband endeavour to provide
accurate information however there may
be errors or omissions from which we
exclude all liability. |
| 3.2 |
It cannot be guaranteed that the
AVC Broadband service will be uninterrupted
or flawless. |
| 3.3 |
Any dealings you have with other businesses
that you come across using the AVC Broadband
service is exclusively between you and
the person with whom you are dealing. |
| 3.4 |
It is your responsibility to ensure
that your computer is secure and protected
from viruses and other harmful programs.
We accept no responsibility for any
loss of confidential information from
your computer. |
| 3.5 |
AVC Broadband may provide links to
other websites for which we accept no
responsibility for their content or
security. |
| 3.6 |
AVC Broadband do not claim to provide
legal or professional advice.You are
responsible for any decisions you make
based on the information we provide. |
| 3.7 |
We cannot guarantee that you will
be able to access the Internet at all
times, or that you will always be able
to access the Internet at the speed
available to you. |
| 3.8 |
Children should only use the Internet
under parental supervision as AVC Broadband
cannot guarantee that material unsuitable
for children will not be accessible
through the service. |
|
| 4. AVC Broadband Liabilities |
| 4.1 |
Liability is excluded from us for
failing to provide our service if due
to an event which is beyond our control.This
includes any acts of God, severe weather,
strikes, war, changes in legislation,
accident, equipment or service failure,
including the unavailability of third
party telecommunications services, lines
or other equipment, fire, vandalism
or damage. |
| 4.2 |
We are not liable to you in any way
for any damage or loss (including economic
losses). |
|
| 5. Thresholds |
| The thresholds for the application
of speed restrictions are detailed below: |
| Satlynx 360e: |
| Service |
Connectivity
Speed |
OB
Threshold |
IB
Threshold |
| Connect
500 |
512
kbps/128 kbps |
0.125
GB |
1 GB |
| Connect
500+ |
512
kbps/256 kbps |
0.4
GB |
2 GB |
| Connect
1000 |
1 Mbps/256
kbps |
0.8
GB |
4 GB |
| Connect
1000+ |
1 Mbps/512
kbps |
- |
- |
| Connect
2000 |
2 Mbps/512
kbps |
- |
- |
| Connect
2000+ |
2 Mbps/1
Mbps |
- |
- |
| Connect
Zone |
2 Mbps/1
Mbps |
- |
- |
| Satlynx 3020
& 9000: |
| Service |
Connectivity
Speed |
OB
Threshold |
IB
Threshold |
| Connect
500 |
512
kbps/128 kbps |
0.125
GB |
1 GB |
| Connect
500+ |
512
kbps/256 kbps |
0.5
GB |
2 GB |
| Connect
1000 |
1 Mbps/256
kbps |
1 GB
|
4 GB |
| Connect
1000+ |
1 Mbps/512
kbps |
1.5GB |
6 GB |
| Connect
2000 |
2 Mbps/512
kbps |
3 GB |
12 GB |
| Connect
2000+ |
2 Mbps/1
Mbps |
3.5
GB |
14 GB |
| Connect
Zone |
2 Mbps/1
Mbps |
7GB |
28 GB |
| |
|
|
|
| Additional tokens are
available for £20 ex VAT. These
tokens increase bandwidth allowance
by 1GB (IB) and 0.2GB (OB). |
|
| The above defined thresholds
indicate the level where speed limits will
be applied by AVC Broadband and do not represent
a right or guarantee for you to transmit these
specified data volumes.It follows that any
additional Tokens purchased per service class
will correspond to an increase in the Thresholds,
according to the specification in the service
agreement. |
| 6. Restrictions |
| In the following definitions,
the 100% volume figure corresponds to the
specified traffic volume per chosen service
class, depending on the number of the tokens
purchased.Threshold volume applies to both
OB Threshold and IB Threshold separately. |
| Thresholds
(applied to both IB & OB) |
Threshold
|
Volume
Restriction |
Light Limit
|
>100% |
50% Max. kbps |
| Medium Limit |
>200% |
25% Max. kbps |
| Heavy Limit |
>300% |
10% Max. kbps |
| Token Limit |
>400% |
Token Speed |
|
|
Extreme Limit:
In cases where the threshold is exceeded
by >500% (on the inbound) and >700%
(on the outbound) then the site in question
will be suspended during the peak hours
of 08:00 and 20:00 CET.Reinstatement of
full service can only be obtained through
either reduction in traffic below these
thresholds or by upgrading to a higher service
class.If a site is in the Extreme Limit
for 4 weeks then it will be fully suspended
and reactivation will only be possible by
upgrading to a higher service class.
|
|
Suspension Limit:
In cases where the volume threshold
is exceeded by a significant amount, >1000%
in either inbound or outbound, then the
site in question will be suspended with
immediate effect.Reactivation will only
be possible when the site has been upgraded
to a higher service class.
|
|
7. Special Conditions
|
| 7.1 |
AVC Broadband reserves the right
to deliver performance and bandwidth
allocation above the thresholds published
in section 6 of this document.
|
| 7.2 |
AVC Broadband reserves the right to
change these parameters at any time
if this appears necessary to stabilise
the performance of the network. |
| 7.3 |
The day and night profile for Outbound
data transfer (night time from 20:00
to 08:00 CET on all 7 days / week, no
special weekend treatment). |
| 7.4 |
There will be a complete lifting of
all applied speed restrictions in the
Outbound direction during the night
time. |
| 7.5 |
There will be no lifting of applied
speed restrictions in the Inbound direction
during the night time. |
| 7.6 |
Happy hours: Only 50% of the total
transferred data volume will be counted
in the calculation of the restriction
thresholds (20:00 to 08:00 CET). |
| 7.7 |
Volume thresholds will be calculated
on a rolling 30 days time frame. |
| 7.8 |
For peak hours only, all users with
imposed restrictions in place will also
have file sharing peer-to-peer traffic
blocked. |
|
