AVC Broadband requires its customers to behave reasonably and responsibly in order
to provide equal and fair access to the benefits of the Satellite Broadband service
to all of our subscribers.
As a result, AVC Broadband may regulate your usage if we have reason to believe
that your use of the service is adversely affecting our network, which would subsequently
affect the service we provide to our other Customers.
You are likely to avoid the restrictions imposed by this policy if your use is typical
for the majority of Internet users and comprises Web surfing and a reasonable amount
of data download.Typical behaviour that may incur restriction is excessive use of
peer-to-peer and supplying large communities of PCs connected to a single VSAT.
All Customers must agree to comply with this FUP prior to service commencement.Failure
to comply could result in suspension or termination of your AVC Broadband service,
however this will not be actioned without consultation with or following reasonable
notification to the Customer.
|
1. Customer Responsibilities |
|
1.1 |
Your use of AVC Broadband’s services must be lawful, you may not use the service
to: |
|
1.1.1 |
Possess or transmit illegal or fraudulent material.Anything you look at on the Internet
can be traced back to your cache files in the web browser of your pc.It can be a
criminal offence to store illegal material in this way. |
|
1.1.2 |
Send or knowingly receive e-mails containing illegal or fraudulent material. |
|
1.1.3 |
Send or procure the sending or creation of Spam, or any unsolicited bulk e-mail. |
|
1.1.4 |
Upload any material containing a virus or any other harmful program. |
|
1.1.5 |
Display the contents of the AVC Broadband Service in a context not originated by
us. |
|
1.1.6 |
Send data via the Internet which has forged addresses. |
|
1.1.7 |
Run “port scanning” software which accesses remote machines or networks. |
|
1.1.8 |
Configure your pc as an open relay system. |
|
1.1.9 |
Use “bots” to search for newsgroups, websites or database contents. |
|
1.1.10 |
Drive un-accelerated traffic. |
|
|
1.2 |
If these guidelines are not followed you agree to be responsible for all claims
including any costs, whether legal or compensational, and damages or losses consequent
to your actions. |
|
|
2. AVC Rights |
|
2.1 |
AVC will enforce its Fair Usage Policy as detailed in this document to; |
|
2.1.1 |
Prevent improper or excessive consumption of bandwidth |
|
2.1.2 |
Protect the integrity of the Service |
|
2.1.3 |
Reduce the effects of non-acceptable activities; To ensure that all AVC Broadband
subscribers have equal and fair access to the benefits of the Satellite Broadband
Service |
|
|
2.2 |
AVC may: |
|
2.2.1 |
Prioritise or block specific network traffic |
|
2.2.2 |
Deactivate any site in breach of this policy |
|
2.2.3 |
Modify its policies or QoS tools from time to time |
|
2.2.4 |
Give priority to light users over heavy users during peak times |
|
2.2.5 |
Operate systems to ensure compliance with this FUP |
|
|
2.3 |
Any action taken by AVC Broadband in respect of its rights will be carried out either
in consultation with or following reasonable notification to the Customer under
these circumstances. |
|
|
3. Limitations on the AVC Broadband Service |
|
3.1 |
AVC Broadband endeavour to provide accurate information however there may be errors
or omissions from which we exclude all liability. |
|
3.2 |
It cannot be guaranteed that the AVC Broadband service will be uninterrupted or
flawless. |
|
3.3 |
Any dealings you have with other businesses that you come across using the AVC Broadband
service is exclusively between you and the person with whom you are dealing. |
|
3.4 |
It is your responsibility to ensure that your computer is secure and protected from
viruses and other harmful programs. We accept no responsibility for any loss of
confidential information from your computer. |
|
3.5 |
AVC Broadband may provide links to other websites for which we accept no responsibility
for their content or security. |
|
3.6 |
AVC Broadband do not claim to provide legal or professional advice.You are responsible
for any decisions you make based on the information we provide. |
|
3.7 |
We cannot guarantee that you will be able to access the Internet at all times, or
that you will always be able to access the Internet at the speed available to you. |
|
3.8 |
Children should only use the Internet under parental supervision as AVC Broadband
cannot guarantee that material unsuitable for children will not be accessible through
the service. |
|
|
4. AVC Broadband Liabilities |
|
4.1 |
Liability is excluded from us for failing to provide our service if due to an event
which is beyond our control.This includes any acts of God, severe weather, strikes,
war, changes in legislation, accident, equipment or service failure, including the
unavailability of third party telecommunications services, lines or other equipment,
fire, vandalism or damage. |
|
4.2 |
We are not liable to you in any way for any damage or loss (including economic losses). |
|
|
5. Thresholds |
|
The thresholds for the application of speed restrictions are detailed below: |
|
Satlynx 360e: |
|
Service |
Connectivity Speed |
IB Threshold |
OB Threshold |
|
Connect 500 |
512 kbps/128 kbps |
0.125 GB |
1 GB |
|
Connect 500+ |
512 kbps/256 kbps |
0.4 GB |
2 GB |
|
Connect 1000 |
1 Mbps/256 kbps |
0.8 GB |
4 GB |
|
Connect 1000+ |
1 Mbps/512 kbps |
- |
- |
|
Connect 2000 |
2 Mbps/512 kbps |
- |
- |
|
Connect 2000+ |
2 Mbps/1 Mbps |
- |
- |
|
Connect Zone |
2 Mbps/1 Mbps |
- |
- |
|
Satlynx 3020 & 9000: |
|
Service |
Connectivity Speed |
IB Threshold |
OB Threshold |
|
Connect 500 |
512 kbps/128 kbps |
0.125 GB |
1 GB |
|
Connect 500+ |
512 kbps/256 kbps |
0.5 GB |
2 GB |
|
Connect 1000 |
1 Mbps/256 kbps |
1 GB |
4 GB |
|
Connect 1000+ |
1 Mbps/512 kbps |
1.5GB |
6 GB |
|
Connect 2000 |
2 Mbps/512 kbps |
3 GB |
12 GB |
|
Connect 2000+ |
2 Mbps/1 Mbps |
3.5 GB |
14 GB |
|
Connect Zone |
2 Mbps/1 Mbps |
7GB |
28 GB |
| |
|
|
|
|
Additional tokens are available for £25 ex VAT. These tokens increase bandwidth
allowance by 1GB (IB) and 0.2GB (OB). |
|
|
The above defined thresholds indicate the level where speed limits will be applied
by AVC Broadband and do not represent a right or guarantee for you to transmit these
specified data volumes.It follows that any additional Tokens purchased per service
class will correspond to an increase in the Thresholds, according to the specification
in the service agreement. |
|
6. Restrictions |
|
In the following definitions, the 100% volume figure corresponds to the specified
traffic volume per chosen service class, depending on the number of the tokens purchased.Threshold
volume applies to both OB Threshold and IB Threshold separately. |
|
Thresholds (applied to both IB & OB) |
Threshold |
Volume
Restriction |
Light Limit
|
>100% |
50% Max. kbps |
|
Medium Limit |
>200% |
25% Max. kbps |
|
Heavy Limit |
>300% |
10% Max. kbps |
|
Token Limit |
>400% |
Token Speed |
|
|
Extreme Limit:
In cases where the threshold is exceeded by >500% (on the inbound) and >700%
(on the outbound) then the site in question will be suspended during the peak hours
of 08:00 and 20:00 CET.Reinstatement of full service can only be obtained through
either reduction in traffic below these thresholds or by upgrading to a higher service
class.If a site is in the Extreme Limit for 4 weeks then it will be fully suspended
and reactivation will only be possible by upgrading to a higher service class. |
|
Suspension Limit:
In cases where the volume threshold is exceeded by a significant amount, >1000%
in either inbound or outbound, then the site in question will be suspended with
immediate effect.Reactivation will only be possible when the site has been upgraded
to a higher service class. |
|
7. Special Conditions |
|
7.1 |
AVC Broadband reserves the right to deliver performance and bandwidth allocation
above the thresholds published in section 6 of this document. |
|
7.2 |
AVC Broadband reserves the right to change these parameters at any time if this
appears necessary to stabilise the performance of the network. |
|
7.3 |
The day and night profile for Outbound data transfer (night time from 20:00 to 08:00
CET on all 7 days / week, no special weekend treatment). |
|
7.4 |
There will be a complete lifting of all applied speed restrictions in the Outbound
direction during the night time. |
|
7.5 |
There will be no lifting of applied speed restrictions in the Inbound direction
during the night time. |
|
7.6 |
Happy hours: Only 50% of the total transferred data volume will be counted in the
calculation of the restriction thresholds (20:00 to 08:00 CET). |
|
7.7 |
Volume thresholds will be calculated on a rolling 30 days time frame. |
|
7.8 |
For peak hours only, all users with imposed restrictions in place will also have
file sharing peer-to-peer traffic blocked. |
|
