AVC Broadband respects your privacy and is committed to the protection of it.

This privacy policy explains why and when we collect your personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by AVC Broadband to help protect your personal information.

• Why and when AVC Broadband collects your information
• How AVC Broadband uses your information
• Changes
• Further information or comments

Why and when AVCBroadband collects your information

Personal information you give us:

AVC Broadband collects the information you give us, either online or by email or facsimile. In most cases, the personal information AVC Broadband will collect from you is the personal information we are required to obtain and pass on to the relevant registry when you apply to register a domain name with us. This information includes your full name, mailing address, phone number, email address and where applicable, your facsimile number.

How AVC Broadband uses your information:

AVC Broadband may use your information to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you.

We may use your information in statistical form to analyze your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the AVC Broadband website on a daily basis. Again this is not used to track any individual customer's browsing habits.

We may use your email communications with AVC Broadband to analyze customer service issues as a way of identifying potential improvements for AVC Broadband products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

Changes:

AVC Broadband may make changes to its privacy policy from time to time. You should check our privacy policy from time to time to see if we have made any changes to it.

Further information or queries:

If you have any queries or comments, or would like more information concerning AVC Broadband's privacy policy, please contact us by e-mail privacy@avcgroup.co.uk